TRAINING ONLINE SERVICE CRUCIAL
TRAINING ONLINE SERVICE CRUCIAL
TRAINING ONLINE SERVICE CRUCIAL
DESKRIPSI TRAINING ONLINE SERVICE CRUCIAL
Berikan energi kepada Manajer Anda untuk menciptakan lingkungan yang sesuai untuk pelanggan dan staf Anda. Manajer mengatur panggung untuk keunggulan layanan pelanggan. Proses pelatihan yang komprehensif ini akan membangun infrastruktur untuk pelayanan prima.
Menimbang cukup kompleknya materi pelatihan Service Crucial For Managers ini bagi peserta, dibutuhkan training provider yang berpengalaman di bidangnya agar tidak membuat peserta tidak menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
TUJUAN TRAINING ONLINE SERVICE CRUCIAL
Dengan mengikuti pelatihan Service Crucial For Managers Peserta dapat berbagi pengetahuan / sharing knowledge mengenai Service Crucial For Managers dengan peserta dari perusahaan lain yang bergerak di bidang Service Crucial For Managers
MATERI pelatihan manager online Zoom
Module 1:
Management’s role is to model essential practices that are exemplary for the front line sta? . Your managers will master the following essential practices :
* Generating a spirit of service
* Leading by example
* Developing your people
* Building trust
* Focus the organization on customer needs
Module 2 :
Managing feedback and module
* Organizations renown for customer service excellence take feedback from customers and front line sta? seriously! Managers will master the skills to manage feedback and communication thus improving your service and your business.
* Build systems for getting customer and sta? feedback
* Create strategies for responding to feedback
* Generate positive energy through feedback
Module 3 :
Measuring service
Do you know what is most important to your customers about your service? Are you measuring it? Your managers will master a simple yet comprehensive approach to measuring service that will excite people.
* Design measures for service areas that are important to your customers
* Build measurement into organizational and sta? performance
* Make measurement fun and motivating for everyone
Module 4 :
Recognizing excellence! communication!
Staf recognition is often the ?rst to falter when the going gets rough. Many times managers don’t have the skills or the time to recognize others. Your managers will master the skills of recognition, both formal and informal, and create strategies to build excellence into performance.
* Identify what people value about working for you
* Develop service standards & build them into jobs
* Energize staf to delight customers through effective recognition
Studi Kasus / Praktek pemecahan masalah Service Crucial For Managers
METODE pelatihan customer online Zoom
Metode Training Service Crucial For Managers dapat menggunakan fasilitas training zoom atau training online, dan bisa juga training offline atau training tatap muka.
INSTRUKTUR pelatihan service online Zoom
Instruktur yang mengajar pelatihan Service Crucial For Managers ini adalah instruktur yang berkompeten di bidang Service Crucial For Managers baik dari kalangan akademisi maupun praktisi.
PESERTA
Peserta yang dapat mengikuti training Service Crucial For Managers ini adalah staff sdm atau karyawan yang ingin mendalami bidang Service Crucial For Managers
Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training. Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh.
Jadwal Pelatihan Transindo Tahun 2023:
- 14 – 16 Februari 2023
- 15 – 17 Mei 2023
- 14 – 16 Agustus 2023
- 7 – 9 November 2023
Lokasi pelatihan:
- Yogyakarta, Hotel Neo Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Neo Dipatiukur
- Bali, Hotel Ibis Kuta
- Surabaya, Hotel Amaris, Ibis Style
- Lombok, Sentosa Resort
- Online Training, Via Zoom
- In House Training
Fasilitas :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- FREE Akomodasi Peserta ke tempat pelatihan
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
