TRAINING ASSERTIVE COMMUNICATION SKILLS FOR PROFESSIONALS

TRAINING LEARN SKILLS AND TECHNIQUES FOR EFFECTIVE COMMUNICATION

TRAINING BECOME MORE ASSERTIVE

DESCRIPTION COURSE

Your success as professional is as much about how others see you as what you actually do. Your colleagues, bosses and staff have a critical effect on your success. Effectiveness and Personal satisfaction and their perception of you and willingness to cooperate is dependent on your personal style, leadership techniques and managerial practices. This program will assess just how others see you and gives you the skills to adapt yourself to improve their perceptions and becoming a more effective.

BENEFIT COURSE

At the end of the workshop, everyone who participates will be better equip to :

Identify their strengths ad weakness when dealing with others
Know how other see you
Learn skills and techniques for effective communication
Learn ‘power listening” and “effective thinking”
Become more assertive
COURSE CONTENT

Introduction
The Power of your personality types to maximize Synergy and Interaction
Know your personality type and others personality type
Identify our strengths and weakness when dealing with others
Recognized a situation and decide which action to use for effective interaction
Developing good impression when dealing with others
Effective Communication
Communication Process
Identify for Effective Communication
Communicating effectively with : Superior, peers and subordinate
Giving and receiving feedback
Assertiveness Skills
Assertiveness – its nature and contribution to changing behavior
Assertiveness, aggression, and non-assertion: the characteristics
Identify your strengths and weaknesses when dealing with others
How to be assertive and using effective lobbying for your advantage
Interpersonal Practices in handling situations
PARTICIPANT

Middle Manager, Staff Operation, Secretaries, administrative assistants and senior clerk who would like to work smarter and get more done in less time. Supervisors and executives can also benefit much from this practical workshop.