TRAINING MANAGING CONFLICT AND HANDLING DIFFICULT PEOPLE

TRAINING MANAJEMEN KONFLIK

TRAINING HANDLING DIFICULT PEOPLE

Description

Conflict is part of our daily work. No work has no conflict in it. And shrewdness in dealing with conflict we can determine our success in a job. In dealing with conflicts that may arise in a job is certainly not an easy matter. Specific expertise is required in order that we handle conflict can be resolved properly, and not just lead to new conflicts.
Therefore we need to continue to train our ability to handle conflict. If necessary, we need a training that is specifically designed to train our ability to handle conflict.
This training will enhance the ability of participants in dealing with other people with difficult behaviors such as confrontational, aggressive, and so on. If a participant can face and overcome the problem properly, meaning participants are able to soften the ego of others and defeating fear / doubts.After the training, participants will be able and have a deep understanding of:1.psychology of conflict and how conflict forms of infectious
2. Conflict in the management of type
3. Conduct basic principle
4. The ability of Managing Conflict
5. Keeping Achieving Good Performance
6. Art Influence in the context of leadership

Course Content

* DIFFICULT PEOPLE ATTITUDE PROBLEM AT WORK
*       Employees problematic
+        Tranlation Of Problems
+ STRESS MANAGEMENT
o        Recognizing the signs of stress
o         Overcoming Stress at work

* Direct Handling Strategy (ONE ON ONE)
+       Principles of Human Behavior
+ Tactics overcome by Behavior
+ The approach through negotiations
+ The approach through coaching
+ Technical adjust to difficult situations
+ CONFLICT BETWEEN THE INDIVIDUAL AND GROUP
o Aggressive vs. Assertive vs. submissive
o Types of Conflict
o Causes of Conflict
o Levels of Conflict
o Avoid Conflict

* RESOLVE CONFLICT
+ Personality Quadrant
+ Conflict Resolution Process
+ How – how to resolve conflicts
+  Achievement Solutions
+ Winning Goals and Empowerment Team

* DEALING WITH DIFFICULT BOSS
+ Understand the ability of employers
+ Conduct a boss who can’t be tolerated
+ What to do
+ Risk Diagram action
+ COMMUNICATING IN DIFFICULT CONDITIONS
o Process Communication
o Principles and communications applications in conflict
o CASE STUDY

Instructur                                                                                                                                                                                                                                                                                                                                                                                                                                                  Drs. Bambang Toto, MM, Psikolog & Team

(Experts and practitioners in the field of Human Resource Management)

Who Should Attend
* Company Staff professional that wants to have a strong basic skills for  future career development.

METHOD                                                                                                                                                                                                                                                                                                                                                                                                                                                      •     Submission of material is not given by way of teaching, but the process of creating new   perceptions reframming or affecting the mindset and belief trainees

* Multimedia, Games, Class Room, Role Play, Group Discussion, Case Study, Project,  Experience Based   Learning