TRAINING CUSTOMER SERVICE MANAGEMENT
TRAINING EFFECTIVE METHODS FOR CREATING EXCELLENT CUSTOMER SERVICE
TRAINING STRATEGIES FOR CREATING EXCELLENT CUSTOMER SERVICE
Training Background Customer Service Management
Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn’t and identify how you can understand and provide good customer service.
Many businesses want to achieve “good customer service”. Right now that’s the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused.
The design of the course is to give participants a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.
Training Objectives Customer Service Management
Understand effective methods and strategies for creating excellent customer service.
Understand the challenges and problem solving methods of customer service.
Learn to recognize and provide not must “good” but “exceptional” customer service
Learn how to recognize “poor” customer service.
Learn how to “wow” your customer nderstand the communications in customer service.
Learn how to be more than just a business acquaintance. Learn how to be your customer’s friend and create loyalty
Training Audience Customer Service Management
Individuals with intensive interaction with customers and with the strong interest on customer service management
Contents Customer Service Management
The value of excellent customer service
Why are we here?
Tourism, leisure and hospitality
The tourism, leisure and hospitality industry
The benefits of tourism
The value of tourism
Understanding your customers
The customer experience
Delivering service excellence
Key elements of customer service
Customer service trends
Setting and maintaining standards
The communication process
Types of communication
Are you listening?
That’s a good question…
Providing information and advice
Presenting information to customers
Knowing your local area
Meeting specific needs
Providing an accessible service
Language and cultural diversity
Welcoming customers of all ages
Dealing with difficult situations
I’m the nice customer
The causes of dissatisfaction
Using customer service to boost business
Training Methods Customer Service Management
Jadwal Pelatihan Transindo Tahun 2021 :
- 06 – 07 Januari 2021
- 21 – 22 Januari 2021
- 09 – 10 Februari 2021
- 22 – 23 Februari 2021
- 16 – 17 Maret 2021
- 29 – 30 Maret 2021
- 07 – 08 April 2021
- 20 – 21 April 2021
- 19 – 20 Mei 2021
- 10 – 11 Juni 2021
- 22 – 23 Juni 2021
- 06 – 07 Juli 2021
- 27 – 28 Juli 2021
- 04 – 05 Agustus 2021
- 19 – 20 Agustus 2021
- 07 – 08 September 2021
- 22 – 23 September 2021
- 12 – 13 Oktober 2021
- 28 – 29 Oktober 2021
- 09 – 10 November 2021
- 23 – 24 November 2021
- 09 – 10 Desember 2021
- 20 – 21 Desember 2021
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta pelatihan.
Investasi dan Lokasi pelatihan:
- Yogyakarta, Hotel Neo Malioboro (7.500.000 IDR / participant)
- Jakarta, Hotel Amaris Tendean (7.500.000 IDR / participant)
- Bandung, Hotel Neo Dipatiukur (7.500.000 IDR / participant)
- Bali, Hotel Ibis Kuta(7.500.000 IDR / participant)
- Surabaya, Hotel Amaris, Ibis Style (7.500.000 IDR / participant)
- Lombok, Sentosa Resort (7.500.000 IDR / participant)
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- FREE Akomodasi Peserta ke tempat pelatihan .
- Module / Handout
- FREE Flashdisk
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia